House & Apartment
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Utilities in my house or apartment

Resources to help tenants and homeowners with their utilities.

Learn your rights (3 resources)
The low income home energy assistance program (LIHEAP)
The Illinois Low Income Home Energy Assistance Program (LIHEAP) program helps pay heating costs for low-income households.
Guide
Understanding your public utility service rights
Defines public utilities and explains that those companies must provide services equally and fairly.
Guide
Dealing with debt
Explains how to manage your money in order to pay your bills.
Guide
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Forms (1 resources)
Rental repair letter
A program to make a letter to ask a landlord to repair your apartment or house.
Easy Form
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Other resources for the public (29 resources)
Basics of public utilities during the winter
Explains the guidelines that public utility companies must follow during the winter or heating season between December 1 and the following March 31, for general consumers.
Text article
The low income home energy assistance program (LIHEAP)
The Illinois Low Income Home Energy Assistance Program (LIHEAP) program helps pay heating costs for low-income households.
Guide
How to prevent a shut off by the utility company
Explains situations, days, and hours in which a utility company cannot shut off service including holidays.
Text article
Qualifying for Low Income Home Energy Assistance Program (LIHEAP)
Explains the income requirements for LIHEAP, the timeline to apply, and how long qualification lasts.
Text article
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